Privacy Policy
Effective Date: October 8, 2025
This website is operated by Studio Stephanie Jeanne Marie Pte. Ltd., trading as The Constelling (“we”, “our”, “us”). We are a company registered in Singapore and are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) including the 2020 amendments and, where applicable, the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the California Consumer Privacy Act (CCPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, purchase artworks, or participate in exhibitions or newsletters.
1. Information We Collect
We collect personal data only where necessary for our operations, including:
- Identity and contact data: name, email, phone number, billing and shipping addresses.
- Transaction data: purchase records, payment details (processed securely by Airwallex).
- Technical data: IP address, device and browser information, cookies (see our Cookie Notice).
- Communications data: messages or preferences if you contact us or subscribe to updates.
2. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders.
- Arrange delivery, manage returns, and provide support.
- Send updates and newsletters (only with your consent).
- Improve our website and services through analytics.
- Comply with legal and accounting obligations.
- Notify affected parties and authorities in the event of a data breach as required under the PDPA.
3. Legal Bases for Processing (GDPR/UK)
If you are in the EU or UK, our processing is based on:
- Contract – to fulfil your purchase.
- Consent – for marketing and non essential cookies.
- Legitimate interest – to maintain security, prevent fraud, and enhance services.
- Legal obligation – to maintain records and meet tax or regulatory duties.
4. Business Improvement Use (PDPA)
We may also use your personal data to understand how people engage with our website, exhibitions, and services so that we can improve the experience for visitors and collectors. This may include analysing purchase patterns, website interactions, or customer feedback.
We take steps to safeguard your privacy, such as reviewing data only in aggregated or anonymized form, and limiting access to staff who require it for legitimate business purposes. These measures ensure that insights are drawn at a group level and that your individual identity is protected. We never sell or share this information with unrelated third parties, and we do not use it in any way that would have a negative effect on your rights or interests.
You may withdraw consent at any time by contacting us.
5. Data Sharing and Transfers
We share your data only with trusted service providers who assist us in operations, including:
- Airwallex (payment processing)
- WooCommerce and web hosting providers
- Shipping/logistics partners
- Analytics and advertising platforms (if you consent to cookies)
When transferring data outside Singapore, we ensure that the recipient provides comparable protection as required under the PDPA. For EU/UK users, transfers are safeguarded using Standard Contractual Clauses (SCCs) or equivalent measures.
6. Data Breach Notification
If a data breach is likely to result in significant harm to individuals, we will:
- Notify the Personal Data Protection Commission (PDPC) as required by the PDPA, and
- Notify affected individuals as soon as practicable.
7. Data Retention
We retain your data only as long as necessary for the purposes it was collected typically for the duration of your relationship with us and any legally required retention period (e.g. for accounting or tax purposes).
8. Your Rights
We honour your rights over your personal data under laws such as Singapore’s PDPA or, where applicable, the GDPR or UK Data Protection Act. Accordingly, we honour valid requests to access, correct, or delete personal data wherever reasonably possible.
9. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
10. Changes to This Policy
We may update this Policy periodically to reflect legal or operational changes. The effective date above will be revised accordingly.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, or withdraw consent for your personal data, please contact us at: info@theconstelling.com