Returns & Refunds Policy
Effective Date: October 8, 2025
The Constelling takes great care in ensuring that each artwork is prepared and shipped with attention. Please read this policy carefully before making a purchase. By placing an order, you agree to this Returns & Refunds Policy, which operates in accordance with our Terms & Conditions.
1. Damaged or Defective Works
If a work arrives damaged or materially different from its description, please contact us within 48 hours of receipt. Include clear photographs or videos showing the artwork and its packaging as received. Claims without sufficient supporting evidence may not be accepted.
We will assess your claim and may offer a repair, replacement, or refund as appropriate under Singapore’s Consumer Protection (Fair Trading) Act (“CPFTA”).
We are not responsible for damage resulting from improper unpacking, handling, framing, hanging, storage, or environmental exposure after delivery. For high value artworks, we recommend recording the unpacking process to assist with any potential transit claims.
2. Photographic Prints & Digital Artworks
All sales of photographic prints and digital artworks are final, except where goods are defective or misdescribed. We do not accept returns or exchanges for change of mind.
3. Original Artworks
We accept returns for original artworks within 14 days of delivery, provided the work is returned in its original condition and packaging. The buyer is responsible for all return shipping, insurance, customs duties, and taxes, and for ensuring safe transit.
Refunds will be issued for the artwork price only, excluding the original outbound shipping cost. Refunds are processed once the returned work is received and inspected in its original condition.
4. Return Shipping & Insurance
For artworks returned in accordance with this policy, buyers must arrange return shipping and insurance covering the artwork’s full value. We are not liable for loss or damage during return transit if the shipment is uninsured or improperly packaged.
All outbound shipments are covered by the shipper’s transit insurance until delivery. In cases where artworks are shipped directly from artists or printing partners, we ensure that shipments are insured through the courier’s insurance service.
5. How to Request a Return
To initiate a return or report a damaged delivery, please email us at: info@theconstelling.com
with your order number, contact details, and photographic documentation.
This Returns & Refunds Policy is governed by the laws of Singapore and should be read together with our Terms & Conditions.
This website is operated by Studio Stephanie Jeanne Marie Pte. Ltd., trading as The Constelling, a company registered in Singapore.